Refund & Cancellation Policy

This policy explains how refunds and cancellations work for InTab Pro, provided by Zoy (“we”, “us”, “our”). It’s written in plain language and applies alongside our Terms of Service.

1. Who processes your payment

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. That means Paddle takes the payment, issues your invoice, collects any local tax, and processes refunds. Paddle’s Buyer Terms and Refund Policy also apply to your order.

2. Free trials

Pro starts with a free trial - 3 days on the yearly plan, 1 day on the monthly plan. We collect your card at signup but charge you $0 during the trial. We send two reminders inside the extension (24 hours and 1 hour) before your first charge.

If you cancel before the trial ends, you are never charged. If you don’t cancel, the plan converts to a paid subscription at the price shown, and renews automatically after that.

3. Our 14-day money-back guarantee

We offer a 14-day, no-questions-asked refund on the first payment of a new subscription - this includes the first charge after a trial. If InTab Pro isn’t for you, request a refund within 14 days of that first payment and we’ll refund it in full.

How to request a refund:

• Email help@intab.io from the address you paid with, or
• Contact Paddle directly at paddle.net.

Refunds are returned to your original payment method by Paddle, usually within 5 to 10 business days depending on your bank.

4. Renewals after the first payment

Subscriptions auto-renew until you cancel. Renewal charges after your first billing period (for example, your second year, or a monthly charge after the first) are refundable at our and Paddle’s discretion, or where your local consumer-protection law requires it. To avoid a renewal charge, cancel before your renewal date - you can see that date, and cancel, any time in your account.

5. Cancelling your subscription

You can cancel at any time - it’s as easy as signing up:

• On the web: intab.io → Account → Plan → Cancel.
• In the extension: Settings → Account → Cancel.

Cancellation happens right in the app - no redirect, no retention maze - and takes effect immediately: billing stops, Pro features turn off right away, and any time left on the current billing period is forfeited. If you’re within 14 days of a first payment, request a refund instead (section 3) and you’ll get that payment back in full. Cloud-synced data may be permanently deleted after you cancel, so export anything you need first.

Prefer to pause instead of cancel? You can freeze your subscription at $0/month and keep every tab session, bookmark, and setting safely stored, exactly as you left them. Resume with one click whenever you like.

6. Statutory rights

Nothing in this policy limits the refund or withdrawal rights you have under the consumer-protection law of your country. For example, buyers in the EU, UK, and several other regions have a statutory right of withdrawal on their first subscription payment; Paddle honors these rights where they apply. Your statutory rights always take precedence over the guarantee above where they are more generous.

7. When a refund may be declined

To keep InTab sustainable for everyone, refunds may be declined where there is evidence of fraud or refund abuse (for example, repeatedly subscribing and refunding). If you initiate a chargeback or payment dispute with your bank instead of contacting us, your account and Pro access may be suspended while the dispute is reviewed - so please reach out to us first; we resolve almost everything within one business day.

8. Lifetime & AppSumo purchases

One-time Lifetime deals and AppSumo codes are redeemed as license keys and are not recurring subscriptions. Refunds for those purchases follow the refund terms of the marketplace you bought them on (e.g. AppSumo’s 60-day guarantee). Email help@intab.io if you need help.

9. Contact

Questions about a charge, a refund, or cancelling? Email help@intab.io - real humans, usually within one business day.